We understand that unanticipated events happen in everyone’s life, and that not every appointment will be kept as scheduled. In our desire to be effective and fair to all clients, and out of consideration for our therapists’ time, we have adopted the following cancellation policies:
• Please give 48 hours notice when canceling an appointment. Because we are a small business and have limited resources, this allows us the opportunity to schedule another client in your appointment slot.
• If you are unable to give us 24 hours advance notice you will be charged a no-show fee for in office appointments up to the dollar amount of your scheduled treatment. This amount must be paid prior to your next scheduled appointment.
• No-shows: Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged for their “missed” appointment and future service will be denied until payment is made. Package clients will be charged one session off of their package.
• Arriving late: Appointment times have been arranged specifically for you. If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for paying for the full session.
Out of respect and consideration to your therapist and other clients, please plan accordingly and be on time.
IMPORTANT: During cold and flu season, we ask that you do not schedule or keep an appointment if you are ill. In some cases, you may feel worse the following day. Under these and other similar circumstances, we will accept a cancellation that is less than 12 hours notice and we can reschedule at a later date when you will enjoy your massage.